FAQs

Opening Times

Thursday 6th July - Sunday 9th July 2023.

Coming soon...

AGE RESTRICTIONS

El Dorado is an 18+ event that operates a Challenge 25 policy. You will be asked to provide evidence of your age with a valid photographic ID.

We accept: 

-A Passport (not photocopy)

-A UK Driving License

-A Proof of Age Card bearing a PASS hologram

There is strictly no entry to those under the age of 18, and the festival will not be able to offer refunds to those refused entry on the day.

TICKETS

El Dorado 2018, 2019 and 2021 were SOLD OUT events. In order to avoid disappointment this year make sure you book in advance.

The official ticketing partners of El Dorado Festival are:

  • Easol

  • TheTicketSellers

  • Skiddle

  • Resident Advisor

  • Big Green Coach

  • Fatsoma

  • Fixr

  • Tickets For Good

Please only purchase tickets from our official ticket partners listed above and beware of unauthorised ticket agents (including ebay, Gumtree, Ticket Swap etc.) to avoid disappointment. Fraudulent tickets will be cancelled on discovery and you will not be granted access to the festival.

Residents living within 8 miles of the El Dorado festival site are eligible for a discounted Weekend Camping Ticket. Please be aware these tickets are limited and available on a first-come, first-serve basis. Please apply using the form here

We will not be issuing day tickets. El Dorado is a camping festival and to truly experience all that El Dorado has to offer you really must join us for the full weekend of programming. 

GETTING TO EL DORADO

El Dorado takes place at Eastnor Castle Deer Park in Ledbury, Herefordshire, HR8 1RN and is easily located by car, train or coach. 

Big Green Coach are the official coach travel providers for El Dorado 2023. Forget being the designated driver, finding a parking space, or taking it easy on the last night, let Big Green Coach take the stress out of getting to the festival. Book here.

Weekend return services are available from: 

-Bath 

-Birmingham

-Brighton

-Crawley

-Leeds

-London

-Manchester

-Oxford

-Reading

All services depart on either Thursday 6th July or Friday 7th July with all return coaches departing on Monday 10th July.

We advise you to travel to Great Malvern train station. We will be running shuttle buses from here direct to the festival. Please book in advance to avoid paying more on the day. The full shuttle running times will be announced later.

The closest train station to the festival is Ledbury train station. However, please note that there is no shuttle service from this station due to the limited capacity of the station. You will need to book a taxi. We strongly advise you book a taxi in advance as there are a limited number of local companies who operate in the area.

PARKING

Yes you can! Advance parking passes are available at the cost of £30 per vehicle. Please be aware parking passes purchased on the gates will be more expensive.

The car park opens at 11am on Thursday 6th July. Followed by 9am on Friday 7th July, Saturday 8th July and Sunday 9th July.

Camper vans and live-in vehicles are welcome at El Dorado. You will need to purchase a pass for your vehicle (max 4 occupants). Each occupant in the car, including the driver must also have a weekend camping ticket in order to enter the festival.

The car park is a short walk to the campsite. We will allow people to make one journey back to their car to collect their stuff upon arrival, they must be searched every time and alcohol will only be allowed the first time they go through.

CAMPING

Yes. Camping is a major part of the El Dorado experience and included within the ticket price for all weekend ticket holders. As well as the usual amenities, the campsites have camping convenience stores, a selection of breakfast food traders as well as access to showers at no extra charge.

You can also upgrade your camping experience by booking one of our boutique camping packages. Boutique packages go on sale at a later date and we expect boutique packages to sell out in advance.

Yes, if you are a local resident or staying in accommodation offsite during the festival weekend, you will be able to leave the festival and return the next day with a ‘non-camping’ wristband.

You can collect your ‘non-camping’ wristband from all of the entrance gates at the festival site as you enter or before you leave the site for the first time.

You will not be able to re-enter without this wristband and once you have left the site, you will only be able re-enter the festival site on the following day.

All festival goers will be searched every time they enter the site. Please note that your personal alcohol allowance will only be permitted upon your first entry into the campsite.

Entry into the campsite opens at 12pm on Thursday 6th July. Followed by 10am on Friday 7th July, Saturday 8th July and Sunday 9th July. The campsite closes at midday on Monday 10th July. 

No, camping is included within the price of the weekend ticket. Boutique camping is available at an additional cost.

There is no restriction on tent size at El Dorado, bring something that's big enough for your group, waterproof and comfortable. We do ask that you are considerate to other campers and don't bring anything that's excessively large or any Gazebo's.

Camper vans and live-in vehicles are welcome at El Dorado. Festival goers will need to purchase a pass for your vehicle in advance for £74 per vehicle.

For safety reasons, generators of any size are not permitted.

For safety reasons, camping stoves of any type or description are not allowed.

For safety reasons, El Dorado does not permit unregulated campfires or barbecues in the campsite. There are lots of delicious food stalls on site to ensure you’re well fed across the weekend. Any festival goer found starting a fire will be asked to leave the festival immediately.

Yes, you can upgrade your camping experience with a wide selection of boutique tents and facilities to make your stay as comfortable as possible. 2023 will be announced soon.

Yes, there are showers in the campsite available for festival goers to use across the weekend free of charge. Please bring your own towel, shampoo and shower gel.

Yes, there will be a general store and a number of food traders in the campsite for all your camping needs.

Yes. Phone charging stations will be available in the main campsite at El Dorado. Facilities to charge your phone within your tent are also available with certain boutique camping packages.

No. Gazebos are not permitted at El Dorado as we have limited camping space.

Eastnor Castle Deer Park is a designated Area of Outstanding Natural Beauty and a Site of Special Scientific Interest that El Dorado would like to keep that way. We ask that all festival goers help us minimise waste and participate in our recycling initiatives across the weekend ensuring rubbish is disposed of in the ample bins provided and the land is looked after during your stay.

RESTRICTED ITEMS

  • Animals

  • Drones

  • Gazebos

  • Glass

  • Large stereo systems

  • Illegal substances

  • Legal highs

  • Portable laser equipment and pens

  • Unauthorised film or video equipment

  • Audio recorders

  • Air horns

  • Paint, spray cans or grafiti pens

  • Megaphones

  • Fireworks, flares and Chinese or sky lanterns

  • Any item which may reasonably be considered for use as a weapon

  • Gas Canisters

    • Live-in vehicles – propane or butane cylinders over 7kg. No more than 1 cylinder per vehicle

  • Nitrous Oxide

  • Petrol Burners

  • Any form of aerosol over 250ml

  • Unauthorised items for trading, including any goods using unauthorised event logos

  • Excessive amounts of food, cigarettes and alcohol. The following is permitted to be consumed within the campsite:

    • EITHER 8 cans of beer or lager or cider OR 1 bottle of wine (decanted into a plastic bottle) per person. Strictly no spirits of hard liquor are allowed

    • Please note searches will be undertaken upon entry to ensure this is complied with.

FOOD & DRINK

As a small, independent festival, El Dorado takes pride in the food and drink offerings available on site, providing some of the finest street food, bars and drink vendors to keep you well fed and looked after during your stay with us. From craft beers and cocktails to ice cream and smoothies, there’s something for everyone at this summer’s event. 

There are several standpipes that contain free, clean drinking water in the campsites and main arena. Please bring a container that you can refill during the weekend. Water will also be available to purchase at the catering units and bars throughout the site. Please familiarise yourself with these points and ensure you stay hydrated across the weekend.

As El Dorado is a small, independent event, bar sales are essential to keep the festival alive, thus we must stipulate a limit on alcohol brought into the campsite. We have a wide selection of beer, cider, wine and cocktails available across the main arena for you to enjoy during the weekend. Please see below on what you can and can’t bring and thank you for your understanding.

Per person, you can bring the following into the campsite:

  • EITHER 8 x cans of beer or lager or cider

  • OR 8 premixed spirit cans (max 250ml)

  • OR 1 bottle of wine decanted into a plastic bottle

Please note:

  • Strictly no spirits or hard liquor are permitted.

  • Searches will be undertaken upon entry to ensure this is complied with.

  • Any alcohol above this allocation will be confiscated.

  • This alcohol may only be consumed within the campsite.

  • Sealed bottles of water and soft drinks are allowed, but will be checked on entry to the site. There will be no limit on soft drinks.

  • No pass-outs or readmission will be permitted for the duration of the festival.

  • A wide selection of beer, wine and cocktails will be available in the main arena across the weekend.

No. You are not allowed to bring your own alcohol or food into the main arena at the festival, this is to only be consumed within the campsite. Bins will be provided at the gates to dispose of any items before entering the main arena. 

Yes. There will be vegetarian, vegan and gluten free options available on site, but if you have any additional food requirements we do recommend you come prepared.

The campsite food stalls will be open from 07:00 AM, with the main arena stalls opening for breakfast from 10:00 AM. There will be a wide range of teas, coffees, smoothies and delicious food to start your day the right way in El Dorado!

GET INVOLVED

Please apply to get involved here.

El Dorado is partnered with The Collab agency, to enquire about all 2022 opportunities please email partnerships@the-collab.co.uk or use the form here.

Yes, there will be opportunities for paid work at the festival. Please apply here.

If you’d like to become an ambassador and sell tickets to El Dorado 2022, you can earn a free ticket by selling 6 to your friends. Info and application details here.

There are a number of opportunities to volunteer and work behind the scenes at El Dorado. Apply here.

ACCESSIBILITY

El Dorado is held at Eastnor Castle Deer Park, Ledbury, Herefordshire. The land is woodland, farmland, lakes and some uneven ground.

There is a tarmac road running up to the main arena. The main arena has a number of small hills inside its perimeter. There is a gravel road that runs around the edge of the accessible campsite.

Please note: The weather conditions can dramatically affect the ground conditions, so wherever possible please try to consider what preparations you may need to make and any equipment you may need to bring along.

The following access facilities need to be pre-booked using the access requirement form. Please email support@eldoradofestival.com to receive this. This form and the required evidence must be sent to us once you have purchased a ticket.

We provide a 2:1 ticket scheme for individuals who would be unable to attend our events without bringing a personal assistant. Once you have bought a full price ticket, please fill in the access requirement form and provide us with a form of evidence as listed on the form to receive your personal assistant ticket.

  • On arrival, there will be an access information point where you can collect further information on access within the festival site. It is also here that additional pre-agreed wristbands can be collected.

  • The accessible campsite will be cordoned off from general camping. There will be a number of accessible toilets and showers. Please assist us with planning by letting us know if you intend to use this service when completing the access requirement form.

  • Near to the accessible campsite there are general amenities (bar, concessions, information point and welfare).

  • Standard showers and toilets

  • Fresh water points

  • Waste disposal point

  • Please note: this campsite is available to customers who are unable to camp in the standard campsites or who need access to specialist facilities.

We have a limited number of accessible live-in vehicle pitches available on a first come first served basis. After you have submitted the access requirement form (if approved) you will be sent a link to purchase one of these.

An accessible car park is located within the accessible campsite perimeter. Customers are allowed to park their cars near their tent in a designated car park, but not directly next to their tent.

Accessible Toilets

  • There will be a number of accessible toilets located on the festival site within the campsite and main arena.

Strobe Lighting

  • There will be general warning signs around the main arena if strobe lighting will be used. Due to the nature of the artists it is likely that strobe lighting will be used throughout the performances. There will not be a warning immediately before a period of strobe lighting.

Medical Services

  • There will be a First Aid tent located and visible within the main arena. There will also be medics and first aiders on patrol around the event. You will be able to store medication with the medical team if refrigeration is needed. Please let us know in advance if you will be wishing to store medication here. If you require more information, please get in touch.

British Sign Language

  • We currently do not have this onsite, if this is something you would be interested in please do get in touch and let us know.

Arrival Guide

  • On arrival to site, please head to the gate as described in the information pack, these are broken down into coloured gates. The information pack provided in advance, usually via email, will explain which gate to head to, where to collect your wristband and the location of the access campsite.

  • Don’t forget your festival tickets, these will be scanned on arrival and swapped for festival wristbands.

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  • For any further information on accessibility at El Dorado, please contact support@eldoradofestival.com

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